All tour packages and bookings are made with Turkey Travel Guides Pte. Ltd..
By booking a product with us you will be deemed to have read, understood, and accepted these Booking Terms & Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation/invoice.
A ‘Client’ (You) is all persons named on the booking form intending to travel with Turkey Travel Guides Pte. Ltd..
A ‘Product’ is any service sold by Turkey Travel Guides Pte. Ltd..
A contract between you and us comes into existence when we have confirmed the booking in writing and issued a Confirmation.
The person submitting the booking form (that incorporates these terms and conditions), either in hard copy or online warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon and confirms that all such persons are fully aware of and understand these terms and conditions. We reserve the right to decline any booking at our discretion.
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For all Tour Packages we publish online (Group Tours, FIT (Independent) & Private Tours), the deposit payments are non-refundable. The percentage of deposit payments is determined by the Turkey Travel Guides Pte. Ltd. and displayed on the screen of the tour package you wish to book. Deposit payments are used to hold Hotel bookings, Domestic flight/s bookings, etc. The rest of the payment can be collected in cash or credit card according to the preference of the client.
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You can cancel your reservation at any time, however, cancellation fees apply. The cancellation will be effective at the time that we receive a written request from you or your Agent. The cancellation fees that will be applied as cancellation loss are as below;
• Cancellation made until 42 Days prior to the starting date = 30% of the total reservation amount (the deposit amount)
• Cancellation made between 41 Days – 21 Days prior to the starting date = 40% of the total amount
• Cancellation made between 20 Days – 07 Days prior to the starting date = 50% of the total amount
• Cancellation made between 06 Days – 03 Days prior to the starting date = 75% of the total amount
• Cancellation made between 02 Days – 0 Days prior to the starting date = 100% – No Show applied – Full Loss
• No refund is provided for a partially used Product.
After your booking has been confirmed proposed amendments must be provided to us in writing by ‘the Lead Client’.
If any number of your party is prevented from traveling because of death, injury, or serious illness of the client, close relative or friend, redundancy, or jury service, the above-mentioned rules will apply. If a refund is payable to you either because of an amendment or cancellation, the refund amount will be calculated according to these conditions and with consideration of evidence of exceptional circumstances. All bank fees incurred for processing/transferring the credited amount to the client will be the responsibility of the client. Please be aware that each reservation is unique, can not be transferred to any other person.
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If there is a case of closing the borders between the traveler’s country and Turkey, this article applies. The lead traveler should apply a written request 14 days prior to the starting date. Turkey Travel Guides Pte. Ltd. checks the official announcements; if the borders between the traveler’s country and Turkey are closed due to the pandemic/quarantine reasons or not. If yes, this article will take place.
The client will be able to change the tour date 1 time in return for paying the difference of new domestic flights. The new tour date should be for the following 365 days. The difference in the domestic flights will be calculated by Turkey Travel Guides Pte. Ltd. Team and the clients will be responsible to pay this difference. Turkey Travel Guides Pte. Ltd. should be informed about the new travel date at least 40 days prior to starting date.
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We reserve the right to cancel any confirmed booking in any circumstances, however, we will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, the threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond our control. Compensation is not available if we are forced to cancel or in any way change a tour due to force majeure. However, where we are unable to provide the tour booked, we will return to you any monies paid to us (less any insurance premiums paid) or offer an alternative date or holiday of comparable standard.
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Before the booking is confirmed, we reserve the right to amend brochure prices due to any circumstances outside our control, such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation/disembarkation fees at airports), increases in admission fees and exchange rates.
Any reduced prices or discounts that become available after you have booked your deposit can not apply to you. If you wish to cancel your booking to take advantage of a cheaper price, normal cancellation conditions will apply.
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We publish all product information in good faith and we will use our best endeavors to operate all Products as advertised. However, we reserve the right to change the tour itinerary at any time due to local operational issues.
If we make a major itinerary change before departure, if time permits, we will inform you as soon as possible before your departure. A major change is one that affects at least one day out of five of the itinerary. When a major change is made, you may choose between accepting the change, obtaining a refund of money paid on the land portion of your trip, or accepting an alternative tour of the same value.
We reserve the right to change an itinerary after departure due to local circumstances or events outside our control. In such emergency circumstances, any additional costs of necessary itinerary alterations will be covered by you. We are not responsible for any incidental expenses that may be incurred as a result of a change of itinerary, including visas, vaccinations, or non-refundable flights.
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The hotels listed on our website are intended to be used on all departures, however, from time to time hotels may be changed in order to meet operating requirements and local conditions. We reserve the right to substitute hotels with or without prior notice. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent or higher standard, when available, to those shown. No refunds are provided for hotel changes made by Customers. Full cancellation penalties as noted above apply.
Organized tour accommodations are based on single/twin/double/triple share accommodation.
For pre and post-tour accommodations, the entire room will be reserved for you. We cannot arrange shared pre and post-tour accommodations for single travelers. Payment of a single supplement is required in this instance.
If you are booking a triple room, please note that in some hotels, the third bed may be a “sofa-bed/fold-away bed”. The availability of triple rooms is limited. We are not liable if a hotel can only provide a fold-away bed, and no compensation is payable to you in any such instance.
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If you forsake your inbound airport transfer or book a product that doesn’t include an inbound airport transfer, you are responsible for transportation to and from the Tour Meeting Point. The Tour Meeting Points can be decided by contacting our team.
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Under Turkey Law, adequate insurance is mandatory for all Clients to cover at least but not limited to personal accident, death, medical and repatriation expenses, loss of luggage, and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and their personal belongings are the sole responsibility of the Client.
Turkey Travel Guides Pte. Ltd. accepts no liability on the Client’s behalf where Turkey Travel Guides Pte. Ltd. has provided a Product of reasonable standard. You are fully responsible for arranging your own insurance. Travel insurance is not mandatory to join the tour, however, it is highly recommended to have it in case you face to an unexpected situation during your travel. On the other hand, you might compensate your loss from your insurance in case of any cancellation and loss.
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Turkey Travel Guides Pte. Ltd. Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions you are aware of the risks inherent in their chosen travel and you undertake such risks of your own volition. We accept no liability of Client’s damages where we have fulfilled our Duty of Care to Clients by providing Products of a reasonable standard. We accept no liability if there has been no fault on the part of Turkey Travel Guides Pte. Ltd. or its’ suppliers, and the reason for the claimed damages was either the Client’s fault or a result of unusual circumstances beyond the control of Turkey Travel Guides Pte. Ltd. by force majeure or otherwise and the consequences of which could not have been avoided even with all due care.
In respect of carriage by air, sea, and rail and the provision of accommodation, our liability in such cases will be limited in the manner provided by the relevant international conventions.
We accept no liability if you incur additional costs through delay, accident, or disruption of the Product(s) beyond our control by force majeure or otherwise.
Optional activities not included in the tour price are not part of the tour or this contract. Although your tour guide may assist you to arrange optional activities this does not imply liability on our part. The contract for the provision of that activity will be between you and the optional activity provider.
Where you occupy a seat in a vehicle fitted with a seat belt, neither Turkey Travel Guides Pte. Ltd. nor our agents or contracted service providers will be liable for any injury, illness, or death or for any loss or damages or claims arising from any accident or incident if the seat belt is not being worn at the time of such accident or incident.
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